Company XXX measures the customer’s intention to recommend i…
Company XXX measures the customer’s intention to recommend its product (aka Willingness to recommend) on a scale of 0 to 100. This company has a Willingness to recommend score in a normal distribution with a mean of 65 and a standard deviation of 5. What is the probability that a randomly selected customer will have the Willingness to recommend a score between 60 and 73? Enter the probability in percentage with two decimals and a percentage sign (e.g., 12.45%). You won’t receive full points if you do not follow the format, as Canvas won’t recognize your answer. Use the following Z-score table to calculate the probability.