You’re on a team of senior managers preparing the annual pla…

You’re on a team of senior managers preparing the annual planning data for the board retreat. One of the team members says, “Our quality and satisfaction will look good, but our costs don’t. I think we should say that the cost benchmarks are not realistic for places like us.” Pick the single best reply.

According to the article by Deloitte, Hospitals in the Futur…

According to the article by Deloitte, Hospitals in the Future Without Walls in addition to the need to provide access to care during the pandemic, the most influential trend driving the digital transformation of health services delivery in hospitals is consumerism.

The new urology medical director says, “The trend to fewer p…

The new urology medical director says, “The trend to fewer prostatectomies is hurting some of our doctors’ income. Can we do anything about that?” You reply, “Maybe. We can use our planning model to forecast the number of urology procedures each year, by procedure.” You continue:

Your aunt Sarah, who lives in another city, is selecting a c…

Your aunt Sarah, who lives in another city, is selecting a care provider. She says, “I’ve looked up two cardiologists in my insurance panel. Each is privileged at a different hospital. Does the hospital make any difference?” You reply: “It might make a difference. I’ll look up the record of each on WhyNotTheBest.org…”