According to Optimal, what appears to be a fundamental factor when it comes to improving emotional intelligence on a team?  

What is fundamental to organizational awareness, according to Optimal?  

What is the primary factor influencing how we process information?

A new employee at a growing company is driving from his home in the suburbs to his company’s office in the city to meet with his division heads. They will be discussing a strategy for dealing with a very promising new client and his input will be essential to any decisions that are made. On the way to the office, his new car breaks down. He’s just able to pull off the main road and stop on a side street before his car shuts down completely. He quickly calls for an Uber and then calls the local police to notify them that his car is being left on the side road. What is this an example of?

If you want to best understand an employee’s level of job satisfaction, what should you measure?  

According to the authors of Optimal, which of the following is not one of the core stages in innovative thought?

An office manager discovers that workers in the division did not complete the preparations for a presentation that is to be made to executive officers of the company the next day. The manager is furious that his team left before finishing the project. He spends the rest of the night thinking about how his bosses may react, imagining what may happen to him, and trying to find a way to be prepared to handle next steps for him at work and in his career. What is this an example of?

According to Optimal, which of the following statements is true about emotional intelligence training?

Why is the Emotional and Social Competence Inventory (ESCI), a 360-degree assessment instrument, so effective?  

When considering frames and blind spots, what is a key takeaway?