The indirect strategy works well with three kinds of messages: (a) bad news, (b) ideas that require persuasion, and (c) sensitive news.

Hard skills refer to personal qualities, habits, attitudes, communication skills, and social graces.

Although you can’t expect to be perfect in an employment interview, you can improve your interview responses by _______.

Monica is writing her first safety-inspection report. To sound businesslike and professional, Monica should include expressions such as the affected party, the undersigned, and the writer.

Putting yourself in the receiver’s shoes to better adapt your message to that person’s needs is called _______.

Feedback can be improved by _______.

Digital communication (such as e-mail or social media) has much opportunity for distraction and breakdown. 

Establishing a receptive mindset refers to the listener’s openness to learn something new.  

Abbreviations in health the health record ______.

Appreciating diversity is an example of a “soft” skill.