Joe, an employee at the customer service desk, has just deal…

Joe, an employee at the customer service desk, has just dealt with a very rude and pretentious customer. While this interaction really upset Joe, he managed to remain calm in the situation. However, it took everything he had to act handle the situation in a calm, courteous manner.  Which concept does Joe’s experience best demonstrate?

While things started off a little rough for your group, you…

While things started off a little rough for your group, you eventually found that some of the more difficult conversations actually seemed constructive, where they had felt less productive. For example, early in your group’s process, it seemed like any sign of conflict would yield mutiny within the group. However, as your group neared its end, you were able to have difficult conversations without losing focus or commitment. It appears your group eventually reached the ____________ stage.