Karen, the HIM coding manager, has evaluated the need for cross-training between the inpatient and outpatient coders in her facility. She is developing a training plan to develop each of the coders in the areas for which they need additional skills. She has introduced the following change management building blocks: awareness, desire, knowledge, ability, and reinforcement to help the coders move through the change. Which of the following models is Karen utilizing?

Maryann resigned her position as transcription supervisor at Memorial Hospital in order to start her own transcription company. She does not have extra money to purchase health insurance, so elects to receive health benefits from Memorial’s group health plan for the next six months. Maryann’s request is covered under the:

Caroline is an evening shift manager in the HIM department. When employees are arguing among themselves, she often delays intervening in the hopes that they will work out their problems and she will not have to get involved. Caroline exhibits which conflict style?

Jacob is the assistant department head in the privacy and security department. When the director offers her opinion on how to handle a disciplinary problem, Jacob usually acts on her advice even if he disagrees with it. Jacob exhibits which conflict style?

Which of the following is not a function of the job redesign process?

Explain each step in the SMART method used for setting job performance standards and developing personal performance goals.

Emily, one of the coders at Memorial Hospital, has refused to attend any meetings on the CAC project, and when the other coders bring up the topic she quickly changes the subject saying she is sure it will never happen. Emily demonstrates what step in the grief process?

Sandra has repeated absences from work and was put into progressive disciplinary action. Today her supervisor met with Sandra, explained the consequences of future absences, and had her sign a form stating she understood the process. The form will be forwarded to Sandra’s personnel file in human resources. This is an example of what step in the progressive disciplinary process?

John filed a discrimination suit against Memorial Hospital. He agreed to sit down with a representative from Memorial Hospital and a neutral third party to reach an agreement. Both sides agreed to accept the decision of the third party as the final word. This is an example of:

Short Answer: What is the central conflict of AMERICAN SON.