A ________ strategy entails an organization developing a product and/or service that offers unique attributes that are valued by customers and that the customer perceives to be distinct from competitor offerings.

Performance measurement in ________ is used to identify design and operations options that provide benefits in terms of increased speed or reduced costs.

Which of the following does not affect cash flows within an organization?

A(n) ________ entails the functional units of an organization providing input into the other levels of strategy formulation.

Which of the following is not a level at which strategy can be formulated?

The ________ Act has implications for logistics managers in terms of internal controls, off balance sheet obligations, and timely reporting of material events.

With respect to net profit margin, the most relevant categories for logistics managers to consider are ________.

Which statement about measuring customer service is true?

The percentage of orders that can be completely and immediately filled from existing stock is the ________ rate.

Order transmittal is ________.