A receiver is most likely to have problems in interpreting the complete message of a salesperson if:

A(n) _____ explains one thing in terms of another.

Customer training does not require the assistance of a company trainer or engineer even if a product is technical.

FitterYou Inc., a company that manufactures health products, hosts an event at a local hotel to generate potential customers. The company invites approximately 120 prospects to the event through direct mails. At the event, the sales representatives of the company give presentations on the various products offered by the company. In this scenario, FitterYou Inc. is using _____ to generate sales leads. 

Emma goes to her favorite clothing store to shop for clothes. She looks for a particular kind of trousers but cannot find them. Denver, the salesman in the store, tells her that the kind of trousers she is looking for is currently out of stock, but he assures her that he will inform her as soon as they are back in the store. Emma takes his word for it as Denver always delivers as he promises. In this scenario, Denver exhibits _____.

In building relationships, the little kindnesses and courtesies are often insignificant.

A benefit of sales resistance is that:

In the context of a verbal message, which of the following is true of concrete expressions?

Brainstorming sessions with customers demonstrate a willingness to listen and show that the company cares about its customers.

Because buyers make _____ in their decision processes, salespeople should be prepared for it.