Deadlines and action information should be included in the body of an e-mail message or memo.

Avoid emphasizing negative words such as error, trouble, and inconvenience in the body of an adjustment message.

Ethnocentrism can be found in all cultures.

Instead would be an effective transition to show contradiction.

Good writers should avoid repetition of words or key ideas because it shows lack of creativity.

In effective business writing, where in a paragraph does a topic sentence usually appear?  

All of the following are accomplishments of Captain James Cook except:

A rift valley is a depression along the continental slope.

Short messages exchanged on social media networks such as Twitter, Facebook, and Tumblr are called _______.

Businesses use podcasting for sending audio and video messages that do not require a live presence yet offer a friendly human face.