If customers believe they have multiple service providers to…

If customers believe they have multiple service providers to choose from for a particular service, or if they can provide the service for themselves, their levels of adequate service are ________ those of customers who believe it is not possible to get better service elsewhere.

M. L., a 24 yr old male, has inherited the gene for hypertro…

M. L., a 24 yr old male, has inherited the gene for hypertrophic cardiomyopathy (HCM). HIs father died suddenly at age 48; his only brother and one of his two sisters also have inherited the gene. Which of the following statements should the nurse include in discussing this inherited condition with M.L.?