Marvin is watching an interesting TV program with a group of…

Marvin is watching an interesting TV program with a group of friends. During the commercial break, he is unable to concentrate on a commercial for a soda drink because all his friends are discussing the events of the show. In this scenario, Marvin is encountering

Jasmine calls a mobile phone store to inquire about a new ph…

Jasmine calls a mobile phone store to inquire about a new phone available in the market. The customer service operator sends her an e-mail with the product details along with other specifications Jasmine requested. Which type of touch point is illustrated in this scenario?

Jasmine calls a mobile phone store to inquire about a new ph…

Jasmine calls a mobile phone store to inquire about a new phone available in the market. The customer service operator sends her an e-mail with the product details along with other specifications Jasmine requested. Which type of touch point is illustrated in this scenario?

Simply Dressed has had a long-standing consumer base aged 12…

Simply Dressed has had a long-standing consumer base aged 12–21. The market has become saturated by competition causing Simply Dressed to expand its product line by partnering with a celebrity designer of premium brand business casual wear. The company is also changing the name of its stores in metro market high-end malls to Simply Spectacular. This positioning strategy is called