When transferring a call, the commonly accepted response is, “I will be happy to transfer your call. If we should lose connection, Ms. Wong’s telephone extension is 9876.”

If a caller begins to get ugly with you, it’s quite acceptable to give them the same treatment.

If you are in doubt about responding to a question for which you are uncertain about the answer, an appropriate response is to be honest and say, “I don’t know the answer (or “I don’t have an answer to your question”).”

According to the U.S. Department of Labor, negotiating means exchanging ideas, information, and opinions with others to work toward agreements to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.

When an angry caller reaches you, you should deal with the situation in a timely/professional manner.

Your job is to make all visitors, whether they have appointments or not, feel at ease.

A cover letter helps to organize information about your educational background, work experience, and personal qualities.

Using the telephone to find a room for an in-house meeting and a time when it is convenient for all participants to meet can be done quickly since everyone is available in-house.

Make the first hour one of accomplishment, not one in which you get ready for work.

A person’s mistakes could easily cost an organization goodwill, time, and money.