If you request a recommendation from a person you haven’t had contact with recently, you should

Before volunteering someone’s name as a reference, always

When closing a negative message on a respectful note, what types of statements should be avoided?

When terminating an employee, which of the following should be included in the message?

Which of the following should be included in a crisis management plan?

A(n) ________ defines operational procedures, outlines communication tasks, and sets responsibilities during a crisis.

In most companies, news releases are

Which of the following is one of the elements to include in the courteous close of a routine request?

When making a claim or requesting an adjustment, what should be included in the opening of the message?

Company policies for resolving customer complaints include