A benefit of sales resistance is that:

In the context of a verbal message, which of the following is true of concrete expressions?

Brainstorming sessions with customers demonstrate a willingness to listen and show that the company cares about its customers.

Because buyers make _____ in their decision processes, salespeople should be prepared for it.

In the context of sales communication, effective communication skills are needed:

“Do you prefer tea or coffee?” is an example of a(n) _____.

A salesperson should be familiar with his or her company’s key personnel. This helps:

If a buyer is evaluating a sales offering on a salesperson’s eagerness to satisfy, the buyer is assessing the sales offering on the basis of a _____.

For a salesperson, achieving personal goals depends directly upon achieving his or her _____.

An anecdote is a type of _____.