You can be expected to entertain visitors with conversation until your manager is free.

Showing empathy demonstrates you are seeking to understand what the other person wants to communicate rather than what you want to understand.

It is necessary to answer the phone by the third or fourth ring.

Use who, what, when, how long, where , and why as guides for composing meeting notices.

A common error in resumes is the use of inconsistent of verbs.

A pending file is the most widely used type of follow-up organizer.

Standard or regular memorandums are used mostly as records of information.

The best jobs are frequently not advertised.

When using an e-portfolio, documents, such as letters, certificates, may be attached to the e-portfolio without any scanning.

Most acknowledgements either state or imply that another communication will follow.