1b. Which department would help an employee with a grievance at work? (1)

The structure of The Capital is the same as the other 24 hotels in the franchise . Managing Director –Jack Bouwer Managers of Human resources,Finance,Marketing and Housekeeping Employees Deputy managers for human resources ,finance and housekeeping Board of directors   1d. Using the above  information ,prepare an organisational chart for the Capital (5)

1e. Explain one benefit for the directors of having a narrow span of control. (3)

3d. Analyse the change in liquidity for The Capital between 2014 and 2015 using the current ratio. (6)

3c. Using the above information and your calculations, assess the performance of The Capital  in 2014 and 2015. (6)

INSTRUCTIONS   1. There are four questions in this paper   2. Answer all questions   3. The marks for each question are shown in brackets at the end of each question ()  

3c. Using the above information and your calculations, assess the performance of The Capital  in 2014 and 2015. (6)

1d. Buying raw materials from another country is (1)

2b. Explain one reason why Blue16 has its hotels near airports ,towns and city centres (3)

QUESTION 4 After 10 years as a franchisee, Jack now wants to start and run his own hotel. 4a. State two qualities of an entrepreneur (2)