Recently we have combined 2 coffee shop chains to reduce overhead and share resources. We are revisiting all of our processes to make sure our processes are effective as possible and lead to faster response times for our customers visiting our shops. We realize that the coffee machine is outdated and causing employee burns so we want to ensure that this is replaced to keep our employees safe. What would fall under in Ulrich’s HR model?

My main Benefits Administrator is going to be out for six weeks for an ACL surgery. I need to fill their spot during that time, but do not want a permanent employee. What type of recruiting strategy should I use?

I am hiring for my new Logistics company. I don’t have time to schedule individual interviews with my customer service representatives so I schedule applicants to come in and interview in groups of six. What type of interview is this?

Our local bookstore is struggling to stay afloat as Amazon and other bookstores worldwide can provide cheaper books than we can. Before we only had to worry about bookstores down the street, but now we have to worry about all bookstores across the world and we cannot afford to do pay raises or bonuses this year. What external factor is going impact HR?

Why do strategic plans fail?

Ella is working in the Human Resources department at a local amusement park. The executives are tired of having to train and hire employees every year and has asked Ella to compose a rewards program to keep the best employees. This would involve more pay and rewards for those who come back every year. Where does this fall under HR supporting the organization’s strategy? 

You work for a local construction company. Your healthcare plan requires you to pay up front and than your employer will reimburse you. What type of insurance is this?

__________________ is the worst type of interview that leads us open to possible illegal questions and questions not tied to the job. _______________ is better as you can ask follow up questions.

We are hiring individuals to fill our new entry level Trainer position. We ask our best employees to list names of individuals who they think might be a good fit for our new position.  As they are working so well at the company, we figured their friends would work nicely too. What type of recruitment source is this?

Effective Communication in an IT Help Desk EnvironmentExplain the importance of effective communication in an IT Help Desk environment. Provide three key communication skills that a help desk professional should possess and explain why they are essential.