Once you have read through each section, please put your initials in the answer box. Permitted Materials and Resources ____Closed Notes Exam: Proctored exams are a closed notes. You are not permitted to use any notes, textbooks, websites, or any other external sources, including help from another person, during the exam. You must complete all work independently. ____Scratch Paper: The scratch paper provided to you must be blank at the start of the exam. You MUST show both sides of your scratch paper to the camera before beginning your exam. You may use this paper for any calculations or work during the exam, but it must remain blank until the exam begins. Keep your scratch paper safe; if requested, you may need to email a copy of your scratch work to your instructor. Do not write on any other materials or surfaces, such as your computer or walls, during the exam. ____Electronic Devices: The use of any electronic devices, such as cell phones, tablets, laptops, smartwatches, or a second monitor, is strictly prohibited during the exam. These devices must be turned off and placed out of sight during the exam. Cell phones must be turned off, not just silenced, and placed away from your workspace. Initial in the box below.

With regards to time management, a problem is that many people put too many items on their to-do list and focus on crossing things off, rather than prioritizing and spending time on doing important tasks.

Victoria, an employee in a doctor’s office, understands that employees are required to wear face masks while working with patients. However, she still refuses to do so. She thinks that employees should have the right to choose whether they wear a mask. What stage of the change process do her beliefs illustrate?

Top managers and some middle managers tend to implement the operational strategies daily.

Company Z is a convenience store. Due to its small retail space, the store is limited in the quantity and diversity of products that can be displayed. Using the SWOT analysis, how would you classify the status of the store’s space limitations?

Company Z is a convenience store. Due to its small retail space, the store is limited in the quantity and diversity of products that can be displayed. Using the SWOT analysis, how would you classify the status of the store’s space limitations?

Isabella asked her staff to think of new ideas to help the firm gain a competitive advantage in social media. However, the staff did not take her request very seriously; they simply complained that they already have too much work to do and that they do not have time to focus on social media. Despite these complaints, Isabella strongly believes that the firm needs to act. She schedules a follow-up meeting with her staff, where she asks them to make social media a high priority and to do so before another firm takes advantage. Additionally, she asks each employee to e-mail her three ideas by the end of the week. How is Isabella overcoming resistance with her staff?

A specialty retail company that focuses on art supplies, crafts, and framing, aims to attract more shoppers by moving away from the general crafts market and targeting people who gravitate to do-it-yourself projects or make items to sell through their own small businesses. When a company targets a specific buyer group, they are using a(n):

What type of change does culture change illustrate?

Samuel is a computer lab manager. He frequently receives complaints about the condition of the workstations, including the cleanliness of the computer keyboards. He realizes the procedures for maintaining and cleaning the computer lab are no longer adequate. He is currently retraining his staff to correct this problem. Considering Lewin’s change model, Samuel’s computer lab is Unfreezing (Step 1).