Simone is in her first 90-days at your company. She complete…

Simone is in her first 90-days at your company. She completed her training and passed her safety test, but today she forgot an important safety protocol for the second time in the last few weeks.  The first time she forgot, you conducted a formal, written counseling session using an aversive response; so your next step now is to because of the of the mistake and her time at the company.

Cliff forgot to respond to a client’s e-mail requesting a ch…

Cliff forgot to respond to a client’s e-mail requesting a change to their order.  Because of this oversight, the wrong products were shipped to the client.  Today, the client called you (as Cliff’s boss) to complain.  Based on the concept of Redirection illustrated in the Whale Done video, which of the following statements is the best way to begin your feedback to Cliff?