A manager’s goals in writing a persuasive memo to employees using the indirect strategy are to present a strong but honest argument and to avoid manipulation or trickery.

Providing an explanation or reason for denying the request is important because doing so _______.

In which part of a persuasive request message should you motivate action? 

Feasibility reports answer such questions as Will this plan or proposal work?

A summary should be as long as necessary to ensure that all illustrations, examples, and references used in the report or document are included within the summary.

As an employee, you should avoid responding to customer complaints on Twitter, Facebook, or other forms of social media because the audience is potentially too large.  

Informational reports should be written using the direct organizational strategy.

Based on their function, business reports typically fall into one of two categories: instructional or persuasive.

A report that gives status updates on a current project is called _______.

The nurse receives the assigned clients for today on a neurology unit. The nurse should check on which client first?