You’ve just had a really successful appointment with your pa…

You’ve just had a really successful appointment with your patient John. John knew he had a cavity under his crown, understood he could lose the tooth if it worsened (and he believed it could), and understood that a new crown would benefit his issue. Using open-ended questions, you were able to find out the reason John was not making the behavior change was that he could not afford the crown. You were able to set John with a payment plan offered by your office, and now he has scheduled the appointment for next week. In this appointment, you were able to overcome John’s _______________ based on the Health Belief Model.