A dispute arises between the RN and LPN over a patient issue…

A dispute arises between the RN and LPN over a patient issue. The tension continues between the two and begins to affect other staff members, who are drawn into the conflict. Over time, the team becomes polarized toward either the RN or the LPN. How might this situation be prevented? 

The chief nursing officer has asked the staff development co…

The chief nursing officer has asked the staff development coordinator to facilitate the development of a clinical competency program. While making rounds on the units, the staff development coordinator overhears RN staff complaining that they feel insulted to have to attend a competency program. As the complaints escalate, the staff development coordinator walks away. Which behavior by the staff development coordinator is most appropriate in this situation ?