The board is considering changing from an excellence-in-care mission to a population health mission. One member says, “Why should we do this? We will be jack of all trades, master of none.” The CEO should say: “Our scorecard shows we are masters of acute care…”

You’re recruiting a physician to join your HCO. She says, “The story you tell, of what you call empowerment and continuous improvement, sounds good, and I contacted some people I know on your clinical staff. They say very complimentary things, that your HCO delivers, and they like practicing there. My concern is this: I’m making basically a lifetime commitment. How do I know the HCO will continue to be cutting-edge?” You begin, “Well, nobody can foresee the future, but…” What’s the best way to complete the sentence?

A new board member asks, “How do we know that the board is doing a good job?” You reply, “Good question! The answer isn’t easy, but there are several important indicators…”

Ch 4/5 Test Password: friction

How does Woolman view the treatment of Indigenous people?

What role does religion play in Marrant’s survival?

How do the Indigenous people respond to Marrant’s religious teachings?

What does The Jesuit Relations suggest about Indigenous responses to conversion?

How does Marrant avoid execution?

What event leads John Marrant to live among Indigenous people?