One of the forces influencing training and learning today is…

One of the forces influencing training and learning today is an increasing value being placed on intangible assets, including ________, or the sum of the attributes, life experiences, knowledge, invnetivenss, energy, and enthsusiam that employees invest in their work.

You are the HR training and development professional for a l…

You are the HR training and development professional for a local organization. One of the customer service managers has expressed a need for training employees in how to deal with angry customers. Using the ADDIE model as a framework, briefly describe how you would use each element of the model to address the training need.