Rosalinda went to a five-star restaurant that had great revi…

Rosalinda went to a five-star restaurant that had great reviews. The atmosphere was wonderful, and she enjoyed the company of her friends and her boyfriend. However, at the table next to them sat a family with five children, who were loud and disruptive. When Rosalinda left the restaurant, she remarked to her friend that she wouldn’t recommend the restaurant and was considering writing a negative review. Rosalinda was most likely influenced by which of the following?