Tom recently gave a presentation at work highlighting the problems with customer service. He asked all his coworkers to spend an extra 30 minutes each day handling customer complaints. This is an example of which of the following concepts?

Which of the following is a tip for designing a great speech offered by the Young Entrepreneur Council?

We are all storytelling creatures and like to tell and hear stories about people.

Which of these is the most common résumé and probably the easiest to prepare?

When delivering your speech, you should project your volume by doing what?

Reynaldo is concerned because his new team members seem to be engaging in infighting and often clash with Reynaldo himself. Reynaldo’s team is in the norming stage.

Bruno has made it clear to Sandra that if she does not work this coming Saturday, he will cancel her scheduled vacation time next month. Bruno is using coercive power.

By discussing improvement plans with her employee, Mercedes is a much more effective leader than she would be by simply telling employees what to do.

Ben needs to hold a meeting because he wants to arrive at an agreement on the proposal that he had put forth. It is a good idea for Ben to include only those who support his idea and not different people who share a variety of ideas to develop innovative solutions to problems.

According to the KEYS approach, you should set a goal to improve your written communication skills and realize that you need to make the improvements before any other members of your team see your writing.