A nursing unit has demonstrated lower patient satisfaction scores during the last quarter. The manager of the unit has formed a small team to set long- and short-term goals for the unit with action plans to increase patient satisfaction. This is an example of which management process?

The charge nurse is making assignments on a surgical unit. Which client should be assigned to the least experienced nurse?

The first step of the strategic planning process is to:

The primary hospital _____ is the care that is delivered by nursing staff.

The nurse manager within a small department has requested that the staff decide department coverage over the holidays. The department is not associated with patient care and serves as a supportive role to the organization. The staff is to present the manager with the coverage plan during the month of December. This is an example of which type of decision?

The purpose of a root cause analysis (RCA) is to:

Which of the following collaborative processes assesses, plans, facilitates, coordinates, advocates, and evaluates options and services required to meet an individual’s comprehensive health needs?

_____ is a personal quality that is admired in the person with referent power.

County Hospital has purchased a computerized reporting system for reporting incidents, including acts of violence. Violence reports are aggregated, trended, and used to mitigate future incidences of workplace violence. This type of management framework is _____ management.

The primary hospital _____ is the care that is delivered by nursing staff.