​When conducting an interview, after asking a question, allow the person enough time to think about the question and arrive at an answer.

In a preliminary investigation report, the _____ section is included in the report if supporting information must be attached.​

Knowledge management systems use a large database called a(n) _____ that allows users to find information by entering keywords or questions in normal English phrases.​

Which of the following is an example of an intangible benefit?​

​When using fact-finding techniques, asking what is being done is the same as asking what could or should be done.

The Pareto chart, sometimes called a scatter diagram, is a problem solving tool.​

Program Evaluation Review Technique (PERT)/Critical Path Method (CPM) and Gantt charts are mutually exclusive techniques.

The systems implementation phase of the systems development life cycle (SDLC) includes an assessment, called a _____, to determine whether the system operates properly and if costs and benefits are within expectation.​

Projects where management has a choice in implementing them are called _____ projects.​

A _____ cannot be started until a previous task is completed.​