​It is easier to assign dollar values to intangible benefits.

Many companies find that a trend called empowerment, which gives employees more responsibility and accountability, improves employee motivation and increases customer satisfaction.​

​Supporters of neutral locations for interviews believe that it _____.

​When phrasing interview questions, a systems analyst should avoid _____ that suggest or favor a particular reply.

​In a systems development life cycle (SDLC) model, the purpose of the _____ is to build a logical model of the new system.

​A _____ consists of horizontal bars, connected with arrows that indicate task dependencies.

​Because use cases depict a system through the eyes of a user, common business language can be used to describe the transactions.

​Software such as Microsoft OneNote is a type of _____ software.

Most firms give their IT budgets a low priority in good economic times.​

The objective of _____ is to gather data about project usability, costs, benefits, and schedules.​