Question 2.4 Integrated Key Performance “Indicators (KPIs) P…

Question 2.4 Integrated Key Performance “Indicators (KPIs) Prompt: For the new customer relationship management (CRM) system  project cited in Question 2.3: Your task is to draft a list of key evaluation factors in the CRM project plan: Question: a. List two (2) S.M.A.R.T. performance metrics for the CRM system implementation. b. List two (2) Financial KPIs to measure the project’s success. Defend your choices for parts a. and b.     Key Takeaway: With these elements in your project plan, you increase the likelihood of a successful IT project implementation.