What is the standard deviation for the following sample of scores? Scores: 9, 10, 5, 7, 9 

Although a research study is typically conducted with a relatively small group of participants known as a ____, most researchers hope to generalize their results to a much larger group known as a ____.  

Selective listening is hearing only what you want to hear—sorting out what’s not important or of no interest to you. 

Which of the following is NOT a strategy to improve active listening?

The operator that determines when two values are different is:

A computer represents number containing a decimal point using:

Participating in the conversation is a great way to counteract filtering.

Ethics are very important.  As a CSR, you should follow the ethical code of conduct set forth by the company.  Which action is considered unethical?

People with a driver personality tend to be animated, introverted, and emotional. 

On the whole, the younger generations prefer to conduct business and make purchases face-to-face.