30. Which of the following is the essential element of an ethical foundation to evaluate decisions and choicesa. Wantingb. Thinkingc. Feelingd. Doing

9. Benchmarking is defined as: a. The method of adding a dollar amount to a cost price when accounting for overhead costs and desired profitb. Training that corrects, molds, or perfects an employee’s behaviorc. The process of defining quality standards and ensuring that quality goods and services are producedd. The process of comparing performance to established standards based on industry norms and trends

3. The ability to accomplish goals by inspiring others and influencing their behavior is known as:a. Managementb. Communicationc. Controld. Leadership

98. The best way to train a new employee is to:a. Explain the job to the employee and then put her on the jobb. Get the employee ready to learn, and then demonstrate how the job should be done step-by-stepc. Let the employee observe someone doing his job and then put her on her ownd. Show the employee where he will work, introduce him to the other employees, and assign his duties

A baseball player’s slump can be caused by what kind of problems?

67. Which of the following would be a way to aide with change?    a. Demand the change immediately    b. Include all the department managers whether they are involved in the change or not    c. Make sure everyone understands why the change is occurring.    d. Notify your employees about a change that will occur tomorrow

39. Examples of fixed costs are:a. Food, cleaning supplies, utilitiesb. Rent, insurance, taxesc. Salaries, benefits, bonusesd. Advertising, promotion, development

4. In a clinical setting, all of the following are advantages of a room service system except:a. Improved patient satisfactionb. Improved food temperature controlc. Increased plate wasted. Decreased food cost

45. A job specification describes the:a. Job relationships of the position to other jobsb. Minimum standards that must be met by the applicantc. Responsibilities of the positiond. Work schedule to be followed by the employee

80. Which of the following best describes the rule of 3s?a. Only 3 minutes should be spent on any particular topicb. Only 3 people should be in a groupc. Should always provide 3 different handouts during a presentationd. People tend to remember things in groups of 3