Companies are now selling environmentally friendly products, like Toyota’s line of hybrid cars.  This is an example of:

Leadership that transcends self-interest to serve the needs of others, by helping them grow professionally and personally is known as:

An aspect of pre-crisis planning is deciding on the appropriate communications strategy when a crisis hits.  Which of the following statements concerning crisis communication is NOT true?

Which of the following is an internal source of organizational learning?

Which of the following is NOT one of the steps in the crisis risk assessment model?

Which of the following is NOT one of the four phases of the transformation process?

All of the following are differences between charismatic and transformational leadership, EXCEPT:

All of the following are tools available for leaders who want to create and foster an ethical work environment, EXCEPT:

A ____ is a printed statement that describes how an organization is responding to a crisis and who is in charge.

Which of the following is a characteristic of a high-performance culture?