VI. C Administrative Functions (Cognitive) 8. Differentiate between electronic medical records (EMR) and a practice management system Question:  Practice management handles a facility’s ___________ operations, EHR is a very __________________ resource, and the two may not overlap to any great extent. 

VI. C Administrative Functions (Cognitive) 7. Describe filing indexing rules When indexing the name of an individual, arrange the units in this order: last name as Unit 1, first name or initial as Unit 2, and middle name or initial as Unit 3.

VI. C Administrative Functions (Cognitive) 10. List steps involved in completing an inventory Question: Medical supply inventories are only accurate when completed with electronic scanning devices. 

V.C Concepts of Effective Communication (Cognitive) 7. Recognize elements of fundamental writing skills Question: Which is most likely not an element of good writing skills? 

V.C Concepts of Effective Communication (Cognitive) 17. Discuss the theories of:       a. Maslow       b. Erikson      c. Kubler-Ross Question: Match the theory to the correct person. 

VII. C Basic Practice Finances (Cognitive) Define the following bookkeeping terms: charges, payments, accounts receivable, accounts payable, adjustments Question: Match the term to the correct definition. 

VIII. C Third Party Reimbursement    (Cognitive) 4. Define a patient-centered medical home (PCMH) Question: The Patient-Centered Medical Home (PCMH) is a care delivery model whereby patient treatment is coordinated through their __________________ to ensure they receive the necessary care when and where they need it, in a manner they can understand.

VII. C Basic Practice Finances (Cognitive) Describe types of adjustments made to patient accounts including: non-sufficient funds (NSF) check, collection agency transaction, credit balance, third party.  Question: Which of the following are special bookkeeping entries?

IX. C Procedural and Diagnostic Coding        (Cognitive) 4. Discuss the effects of: a.     upcoding b.     downcoding   Question: The most substantial effect of upcoding is the increased cost to health payers, which they pass on to consumers. 

VIII. C Third Party Reimbursement    (Cognitive) 5. Differentiate between fraud and abuse Question: Fraud is an intentional deception or misrepresentation of fact that can result in unauthorized benefit or payment. Abuse means actions that are improper, inappropriate, outside acceptable standards of professional conduct or medically unnecessary.