Different personality types can affect how employees perform in their roles. Why is it important for managers to consider personality types when assigning jobs?

Managing diversity means creating a workplace where employees of different backgrounds, cultures, and perspectives are respected and included. Which of the following best illustrates managing diversity in the hospitality industry?

Effective listening means fully paying attention to the speaker, understanding their message, and responding thoughtfully rather than just waiting for your turn to talk. Which of the following best demonstrates effective listening?

A person’s image or reputation is a very precious thing. It is made up of which of the following:

Which statement about a meeting agenda is TRUE?

According to the textbook, women made up approximately 36% of the workforce in 1985. Today, about _____ of the workforce is women. 

Fundamental quality principles that hospitality managers can use to attract and keep guests include:

People receiving a message must interpret the message and the intent of the sender. Since many messages are vague or incomplete, it is easy to jump to inaccurate conclusions about what is being said.

Why is diversity important in the hospitality industry?

Visual aids for a formal presentation are tools such as slides, charts, or images used to help the audience better understand the speaker’s message. When you develop visual aids to go along with your presentation, you should