Staff in an ambulatory surgery center want to streamline the patient admission process. What performance improvement tool would they use to get a better understanding of how patients are currently admitted?

What traits are common to an improvement project team in the Norming stage?

What is a step common to all performance improvement models?

True or False: The timekeeper keeps the team on track during improvement project meetings.

True or False: Purchaser requirements influence the quality management activities of a healthcare organization.

True or False: The healthcare quality Triple Aim framework was developed by the National Academy of Medicine.

True or False: In a high-reliability organization there are fewer accidents than would be expected.

Six Sigma projects commonly involve which of these steps?

What is a process measure of staff performance in a nursing home?

What improvement model involves small process changes and careful measurement of the effect of the changes?