True or False: The American Medical Association discourages healthcare organizations from including consumers as members of patient safety advisory groups.

True or False: Failure mode and effects analysis is a prospective risk assessment technique.

True or False. There is little benefit to investigating what happened to cause a near miss event because no patient was harmed.

True or False: A flowchart is used to show the approximate start and finish times for the steps of an improvement project.

Staff in an ambulatory surgery center want to streamline the patient admission process. What performance improvement tool would they use to get a better understanding of how patients are currently admitted?

What traits are common to an improvement project team in the Norming stage?

What is a step common to all performance improvement models?

True or False: The timekeeper keeps the team on track during improvement project meetings.

True or False: Purchaser requirements influence the quality management activities of a healthcare organization.

True or False: The healthcare quality Triple Aim framework was developed by the National Academy of Medicine.