Zappos and Amazon focus on customer service. Behavioral controls play a role in the customer service levels of these firms by using________ to________ their________ source of________ advantage.

Portfolio management matrices are applied to the ________ level of strategy.

Columbia University professors Adolf Berle and Gardiner C. Means addressed the divergence of the interests of the owners of the corporation from the professional managers who are hired to run it. They warned that widely dispersed ownership released management from the overriding requirement that it serve

Groups of countries that agree to increase trade among themselves by lowering trade barriers are known as

Tremendous business opportunities for multinational corporations are created by the rise of ________ capitalism around the world.

Rivalry is intense in nations with conditions of ________ consumer demand, ________ supplier bases, and ________ new entrant potential from ________ industries.

The board of directors is a group that has a ________ duty to ensure that the company is run consistently with ________ interests of the owners, or shareholders of a corporation and that acts as an ________ between the ________ and management.

When a firm decides to utilize other firms to perform value-creating activities that were previously performed in-house, it is using a(n) ________ strategy.

This is the most expensive and risky entry mode.

According to Strategy Spotlight 7.4 in the textbook, which of the following global strategy is Netflix using in differentiating its product and service offerings internationally?