This is not one of the four perspectives addressed by the balanced scorecard.

Regarding the value-chain concept, the most important stakeholder interrelationship is between ________ and the organization.

The effective management of diversity can enhance the social responsibility goals of an organization. Other areas where sound management of diverse workforces can improve the effectiveness of an organization and its competitive advantages include all but one of the following:

When building sustainability into business operations, companies look at all activities in the value chain. Which of the following is not a direct value-chain activity that would be considered?

Structural holes, according to Ron Burt of the University of Chicago, are the ________ gap between two groups and are ________ in organizations.

This primary activity is included in dynamic capabilities.

This is a profitability ratio.

Peter Senge, of MIT, recognized three types of leaders.________ are individuals that, although having little positional power and formal authority, generate their power through the conviction and clarity of their ideas.

Human resource management consists of activities involved in the recruiting, hiring, training, development, and compensation of all types of personnel. It supports both individual ________ and ________ activities and the entire ________ chain.

Identifying the appropriate data and generating actionable analytics is a major change for management teams that use data and analytics to manage strategic uncertainties and opportunities. One of the most important tools used increasingly to assist managers with determining key performance indicators is