Achieving near-perfect quality is the primary goal of which performance improvement model?

What improvement action can help achieve 95% process reliability?

True or False: Every hospital has a patient safety coordinator.

True or False: A control chart can be used to distinguish between common cause and special cause variations in performance.

A manager that aligns with McGregor’s Theory X mindset presumes what about workers?

What activity-level measure is related to the facility-level measure, “Percentage of rehab facility patients who are very satisfied with the overall quality of care?”

True or False: The American Medical Association discourages healthcare organizations from including consumers as members of patient safety advisory groups.

True or False: Failure mode and effects analysis is a prospective risk assessment technique.

True or False. There is little benefit to investigating what happened to cause a near miss event because no patient was harmed.

True or False: A flowchart is used to show the approximate start and finish times for the steps of an improvement project.