Edwin is an assistant director in the membership office of a not-for-profit organization. Every Wednesday at 11:00 a.m. ET, he holds a conference call with the Northeast region’s volunteer committee. What specific method is Edwin using to measure and control performance?

Mr. Herbert, a new statistics instructor, signed a contract with the university. The contract outlines his responsibilities. He must teach at least six classes per year, for which he will be paid an annual salary. He now must follow which two standards (as part of the control systems process)?

Jack and his younger sister run a lawn care business. They plan to upgrade their equipment and purchase all new mowers in spring 2026. Because purchasing all new equipment would be a major asset investment, Jack and his sister should create a:

Considering the control systems process, and for standards to be complete, they must cover performance levels in quantity, quality, time, cost, and behavior.

Kara is a new manager at a telecommunications company, and she is giving special attention to the balanced scorecard, particularly the dimension on learning and growth performance. Considering Kara’s focus area, she is likely interested in answering the following questions, EXCEPT:

A problem employee may lower employee morale, and in some cases, the other employees may resent the problem employee for not meeting performance standards.

Company A recalls more than 30 tons of ground beef products that may be contaminated with E. coli. Considering the systems process with types of control, the company is using rework control.

Audrey is a teacher at a childcare center, specifically in the toddler (ages 1-2) room. Yesterday, one child bit another child on the arm. Audrey completed an incident form for both children and provided the documentation to the director of the childcare center for their signature. At the end of the day, the director also asked both sets of guardians to review and sign their child’s incident form. Considering the role of the incident forms, what specific method is in use to measure and control performance?

Katherine works at a computer component manufacturer. Although her company is small, compared to its competitors, it has several big-name clients with large demands, keeping the plant operating 18 hours a day. To keep up with the demand and ensure all orders are filled on time, Katherine creates a graphical illustration to show multiple projects on one chart. This chart helps her to prioritize and schedule project activities that use the same resources during a set period. Katherine is using a:

The balanced scorecard is both a planning and organizing method.