What improvement action can help achieve 95% process reliability?

True or False: Every hospital has a patient safety coordinator.

True or False: A control chart can be used to distinguish between common cause and special cause variations in performance.

A manager that aligns with McGregor’s Theory X mindset presumes what about workers?

What activity-level measure is related to the facility-level measure, “Percentage of rehab facility patients who are very satisfied with the overall quality of care?”

True or False: The American Medical Association discourages healthcare organizations from including consumers as members of patient safety advisory groups.

True or False: Failure mode and effects analysis is a prospective risk assessment technique.

True or False. There is little benefit to investigating what happened to cause a near miss event because no patient was harmed.

True or False: A flowchart is used to show the approximate start and finish times for the steps of an improvement project.

Staff in an ambulatory surgery center want to streamline the patient admission process. What performance improvement tool would they use to get a better understanding of how patients are currently admitted?