If the first sentence of a persuasive request gets a negative reaction, a decision to refuse might be made instantly.

Reframing negative situations is almost always a preferred method for dealing with bad news unless doing so is deemed manipulative or deceptive.

Issuing a one-line statement using “company policy” as the reason is considered to be adequate while rejecting employee requests.

In the context of channels of virtual collaboration, virtual teams can use _________________ that can serve as an electronic bulletin board.

The Fog Index and the Flesch-Kincaid Grade Level calculator consider the length of sentences and the difficulty of words to produce the approximate grade level at which a person must read in order to understand the material.

The accuracy of the grapevine has more to do with the message output than with the input.

In the context of crisis in organizations, victim crisis includes natural disasters, workplace violence, product tampering, and rumors.

When proofreading, which of the following questions should you ask to locate errors in the organization of a document?

Stand-alone presentations designed specifically for Web deliver require unique design strategies to compensate for the absence of a speaker.

In order to effectively revise and proofread a document, you should :