The out-group is the part of the self-concept that is based on membership in groups.

Memo headings include TO, FROM, DATE, ENCLOSURE.

Open punctuation means there is no punctuation after the salutation and closing of a letter.

When creating a memo, you should type the word “enclosure” to indicate that an item is attached with the memo.

We should surround ourselves with significant others who offer accurate, affirming messages of who we are and who we are becoming.

Competency is situational and complex. 

Co-culture describes the perception of membership in a group that is part of an encompassing culture.

____________ describes the weight we attach to a particular person or phenomena. 

The _________ theory describes how a person’s position in a society shapes his or her view of society in general and of specific individual.

When keying memos, it is acceptable to key “xx” for your own initials.