The Wall Street Journal previously published an article about phone-call etiquette. The article stated that, “For some people, there is nothing more delightful than the surprise ringing of a phone that signals someone is thinking about them. For others, there is nothing ruder, more intrusive or panic-inducing than an unannounced call. You are out of your mind-and possibly not in their life-if you’re not sending them a text first” (Bindley, 2024, par. 1). What barrier to communication is highlighted in this scenario?

In this module on Canvas, you watched a short video on listening with empathy. Empathetic listeners paraphrase emotion and content.

It is important that your nonverbal communication is consistent with your oral communication. When your oral communication conflicts with your nonverbal communication, people tend to give more weight to nonverbal communication.

One of the disadvantages of oral communications is that it leaves no record of what was communicated.

Danny is delivering a message to his fraternity. The receiver(s) (the fraternity members) look confused by what he is saying to them. Danny can conclude:

Alessandro is remodeling a fitness center at an apartment complex. He tells his client that he is right on schedule. Meanwhile, he knows that he is running short on supplies and is about two or three weeks behind schedule. He is hopeful he will be able to connect with another supplier and get back on schedule. What is the barrier to communication?

Lila notices that some of her co-workers leave their lunch in the office refrigerator for several days. Not only does the office have limited refrigerator space, but the lunch leftovers also tend to expire. Lila decides to put a poster on the refrigerator, reminding her co-workers to take home their leftovers. Considering this means of communication in this situation, what channel is Lila using to transmit the message?

Alexander e-mails his manager asking for input on a presentation he is developing for tomorrow’s client meeting. What form of communication flow does this scenario illustrate?

Every quarter, Josh delivers a detailed financial report to the senior managers of his division. Josh has solid presentation skills and is very thorough in his work. However, every quarter, the senior managers are confused, missing the main point, and must ask Josh a variety of questions. What is wrong?

Dan is a new sales representative at a telecommunications store, offering cell phones and wireless plans. This morning, his manager observed him patiently explaining to a customer that the phone they came to purchase was not their best option and that they would be better off with another phone, which was less expensive. Considering the giving praise model, what should Dan’s manager do at the end of their conversation?