If a manager says something like, “This reminds me of when I was first starting out in the workplace…,” the manager is using a reassuring response.

During her internship, Lila and the other interns receive weekly e-mails from the manager, outlining project goals and upcoming deadlines. When the manager e-mails the interns, what form of communication is in use in this scenario?

If a manager uses a diverting response, shortly after receiving a message from an employee, that employee may then feel like their message is not worth discussing.

A sign on the door of the medical services building reads: “Attention: No Smoking. This is a smoke-free community.” This is a simple message and therefore:

Ella owns and manages a retail store that sells evening dresses and formal gowns. Unfortunately, she has the flu. She cannot go into the store. Because the business is busy at this time of year, she is not willing to close the store. Therefore, she wants to make sure all the employees know that Erin, the assistant manager, has legitimate power to operate the store. Ella should ___________ describing the current situation.

Stress management is the process of eliminating or reducing stress. According to your reading, you might consider the following techniques to decrease stress, EXCEPT:

“My baseball coach focuses on getting results. He tells us to come to practice, play hard, and he will play you in the game. If you do not come to practice or practice hard, he will not play you in the game,” says a member of the baseball team. Considering the member’s comment, the coach is a:

Anthony, a restaurant manager, says the following to the wait staff, “We are operating at a limited seat capacity this week, due to being short-staffed in the kitchen. Therefore, we have limited needs in the dining area. If you are late for work this week, you will be asked to go home, and I will give your hours to another team member. I know all of you need the hours, but I need you to be on time.” What type of reinforcement is the manager using?

Joseph and Isabella are optical sales representatives, selling branded eyewear collections. Joseph spends five days a week conducting sales visits. His co-worker, Isabella, only spends four days a week conducting sales visits and always outperforms him by at least seven sales. In which component of performance might Isabella be considered stronger than Joseph?

For the past five years, Samuel has served as a senior consultant at the firm. As his line of business has grown, Samuel has taken on increased responsibilities and is now at the point where he is working on more than seven projects every quarter. Samuel asks Hali (his manager) if they can hire two associates to help them in completing the projects, and Hali agrees that extra help is necessary. Samuel hires two new associates; what is this step in the motivational process?