Jon is a novice OT practitioner with less than 5 years of pr…

Jon is a novice OT practitioner with less than 5 years of practice experience. He just accepted his first job in management, as a rehab manager at an outpatient pediatric clinic. After his first week on the job, he quickly observes many areas to improve the therapy department. In order to approach navigating his ideas Jon needs to implement which of the following common functions of management first: