Which of the following is a trend in today’s business environment?   A.  Slow decision making is seen to result in success.   B.  Business decisions are seldom being made in team environments.   C.  Organizational structures have become flatter and more participative.   D.  The accessibility to information has become more limited.

_____ individuals see their group-related customs or beliefs as “right” and evaluate others’ beliefs or practices against this yardstick.   A.  Polycentric   B.  Ethnocentric   C.  Egocentric   D.  Geocentric

Gerald manages the marketing team in his company. Most of his team members are new to the organization. Which of the following practices would best help Gerald in building trust within his team?   A.  Facilitating self-disclosure among his team members   B.  Encouraging his team members to focus on self-protection   C.  Being judgmental when his team members share their ideas   D.  Micromanaging his team members

_____ is best described as one’s faith or belief in the integrity or reliability of another person or thing.   A.  Goodwill   B.  Trust   C.  Self-efficacy   D.  Self-judgment

A boss who says he or she likes your ideas while rolling his or her eyes would lead you to believe that he or she:   A.  lacks confidence in your suggestions.   B.  is paraphrasing your ideas.   C.  is reading your verbal cues.   D.  is being empathetic.

_____ refers to the negative reaction to members of previously underrepresented groups gaining power and influence, which leads to fear, resentment, and reverse discrimination.   A.  Backlash   B.  Discrimination   C.  Harassment   D.  Ethnocentrism

The _____ behavior of a facilitator checks on group position, saves time, and ensures decision buy-in.   A.  summarizing   B.  consensus-testing   C.  clarifying and elaborating   D.  diagnosing

During a meeting, Ronnie’s team members mainly focus on contributing to it, asking for, summarizing, and clarifying information. Given this scenario, which of the following behaviors does the team exhibit?   A.  A self-oriented behavior   B.  A task-related behavior   C.  A maintenance-related behavior   D.  A dysfunctional behavior

In the process of _____ shares observations of group processes and ensures that hidden problems are dealt with.   A.  harmonizing   B.  gatekeeping   C.  consensus testing   D.  diagnosing

In _____, a person becomes overwhelmed by the multiple options available and never proceeds to selecting one.   A.  cognitive dissonance   B.  analysis paralysis   C.  attribution error   D.  causal ambiguity