You told the customer you would contact them by Wednesday be…

You told the customer you would contact them by Wednesday before they go on vacation. It is now 6:00 p.m. on Wednesday and you know they are not in the office and will not be checking their inbox until Monday morning. As a sales professional it is acceptable to wait to contact the customer until later.

Trust and customer retention goes beyond face-to-face sellin…

Trust and customer retention goes beyond face-to-face selling. Today, sales professionals must be concerned about their digital presence. Some good tips for customer retention and loyalty in digital sales include which of the following? Check the correct answer(s).