Owner Samuel’s client, Janine, has just learned she has skin cancer. While Janine’s doctor told her that the cancer is treatable, she is still concerned about further exposure and damage. She asks Samuel which type of light caused her skin cancer. Which of the following types of light most likely did so?

In the past few months, Ramel has frequently called in sick to work. He has received medical treatment for a respiratory infection, but the infection continues to recur. He has missed several important deadlines, and his sick leaves are dwindling quickly. Rhamel’s supervisor has been patient and supportive through this illness, but other employees have recently been asked to handle Rhamel’s work in addition to their own workload. His coworkers have started feeling resentful, and this is evident in their nonverbal communication with Rhamel when he is at work. Give three examples of negative metacommunication and two examples of kinesic messages that coworkers may communicate to Rhamel to express their frustration and resentment.

_____________________ requires that organizations have a defined set of values and principles, and demonstrate behaviors, attitudes, policies, and structures that enable them to work effectively across cultures.

A(n) _______________________ consists of three or more people who collaborate from different physical locations, perform interdependent tasks, have shared responsibility for the outcome of the work, and rely on some form of technology to communicate with one another.

One of the most important policies of Windsor Corp. is to provide opportunities to their employees based only on the skills required for a job. The company’s human resource policy holds that a coworker must not be judged based on the group to which he or she belongs. Which of the following, if true, will falsify this policy?

Brandon, a manager at Cerium Corp., is required to provide individual performance feedback to his subordinates. In this scenario, the communication between Brandon and his subordinates is at a(n) ______________ level.

Which of the following is true of active listening?

Identify a true statement about face-to-face communication.

Identify a true statement about electronic meetings.

Supportive behavior is characterized by leaders who give detailed rules and instructions and monitor closely that they are followed.