In ____________ work groups, group members are given considerable control over how the team does its work. In some case, group members may be in charge of hiring new people into their team.

____________ occurs when a job requires workers to display a particular emotion (e.g., waiters and waitresses are required to smile and behave in a friendly manner toward customers).

Which of the following was NOT found to improve the success rate of goals using Goal Setting Theory?

Dave is unhappy with the pay raise he has received. His recent job performance has been very high, but he received the small pay increase of anyone in his work group. We could describe Dave as having low ____________ justice.

____________ are the informal rules that govern behavior within a group.

____________ are the informal rules that govern behavior within a group.

Dave is unhappy with the pay raise he has received. His recent job performance has been very high, but he received the small pay increase of anyone in his work group. We could describe Dave as having low ____________ justice.

____________ is a special kind of work relationship between two employees where the more experienced employee provides advice/coaching, counseling, and friendship and acts as a role model to the less experienced worker.

____________ theory attempts to increase worker productivity by rewarding workers for engaging in desired behaviors.

____________ occurs when a job requires workers to display a particular emotion (e.g., waiters and waitresses are required to smile and behave in a friendly manner toward customers).