Karen, the HIM coding manager, has evaluated the need for cr…

Karen, the HIM coding manager, has evaluated the need for cross-training between the inpatient and outpatient coders in her facility. She is developing a training plan to develop each of the coders in the areas for which they need additional skills. She has introduced the following change management building blocks: awareness, desire, knowledge, ability, and reinforcement to help the coders move through the change. Which of the following models is Karen utilizing?

Maryann resigned her position as transcription supervisor at…

Maryann resigned her position as transcription supervisor at Memorial Hospital in order to start her own transcription company. She does not have extra money to purchase health insurance, so elects to receive health benefits from Memorial’s group health plan for the next six months. Maryann’s request is covered under the: